Our caravans are designed in house and manufactured right here in Melbourne from premium materials, to the highest industry standards.

We encourage you to make changes to our designs to ensure you get the family caravan that meets your exact requirements. View our range of upgrade packages available and talk to us about your individual needs.

Both the interior and exterior are yours to customise. We aim to give you all the freedom and support you need to customise our designs to create the caravan that ticks all the boxes for you and your family.  View our range of available upgrade packages and talk to us about your individual needs.

Delivery of your caravan can take 6-10 weeks depending on current orders. We also offer a wide range of display models and current stock at most times, so please don’t hesitate to contact us about what is available or to discuss delivery times when you are ready to purchase your new caravan.

Yes, we can.  Please contact us to discuss your individual requirements

We can help direct you to some of our preferred suppliers to arrange road side assist.

We offer a wide range of family caravans to suit most SUV’s and 4WD vehicles. Specifications on all of our vans can be found throughout our website.  Please feel free to contact us about your individual requirements or refer to your vehicle’s product manual.

We offer a 3-year warranty on all new caravans purchased from the Melbourne dealership.

Refer to your warranty process handout located at the start of the booklet that relating to your current situation and location.

You have two options if the matter is urgent (such as electrical and plumbing). You can contact AWN who will advise a local repairer for you to take the caravan to. Alternatively, you can pay for the repairs and have them reimbursed by AWN. You must retain all receipts as proof of works undertaken or your claim for reimbursement may be declined.

No, you do not.

Your date of purchase or registration date is proof of the date all warranties start.

We offer a 3-year warranty on all new caravans purchased from the Melbourne dealership.

All supplier’s appliance and material suppliers have different warranty durations, here is a guide to the term length of the items in your caravan.

• Dometic Products – 3 years
• Thetford Product – 3 years
• NCE Product – 1 year
• Ranger Products – 1 year
• Finch Australia Products -1 year
• Swift Australia Products -1 year

Note: please refer to you AWN mechanical breakdown warranty which will cover specified aspects of your caravan for 3 years.

Your caravan is covered by the manufacturer (Litchfield Caravans) for all structural claims for 12 months and then AWN for the following 2 years. To make a claim you will need to contact AWN directly who will advise on a local repairer.

As the industry requires certified contractors, these contractors provide a 12-month warranty for any works related to faults due to workmanship. After 12 months you will then be covered by AWN.

Roadrunner chassis supplies a 5 warranty on the chassis for any defects that may arise, consumable products such as brakes and bearings are 12 months and tyres are 2 year for any failure, excluding general wear.

Your new caravan will need to be serviced in the first 1000klm at any service agent. Thereafter every 12 months or 10,000 km is then required, and you must ensure that you are checking tyre pressure and wheel nuts prior to every trip.

Average cost from a service agent is between $340.00-440.00 depending on the agent. In the AWN handbook you will find a service guide for a caravan.

For the first 12 months

• Plenty River Plumbing 03 9357 5809 Monday to Friday 7am -5pm
• Navie Electrics 0422 012 475 Monday to Friday 7am -5pm
• AWN if all others are uncontactable 07 3802 5577 or after 12 months.

No, a 3-way fridge will only operate off gas when free camping, and 240v when in a caravan park. The battery symbol on the fridge is the hard wire from the car to run the fridge when driving.

In the overhead cupboard with the electrics, you will need to switch off the 240v hot water switch and switch on the gas hot water switch. Once the red light goes out the unit has ignition and will take 15 – 20min to heat up.

   Ensure you have the gas bottles on, and water supply to the caravan.

There is a small brass button on the side of the Cooktop. Push it up and down a few times as this can sometimes stick, which prevents gas coming through. You will also need to check that you have sufficient gas in the bottles.

If the caravan has been storage for a long period of time ensure you have sufficient gas in your bottles, run the Cooktop to pull the gas towards the fridge. If after several attempts and the fridge will not fire contact the supplier for further advise on problem shooting. (depending on your fridge-Thetford Australia or Dometic Australia).

Go to the outside of the caravan and check the circuit breaker if in the off-position switch back on, also check your extension lead is in good working order and the plug which it is plugged into is not drawing too much power off the circuit.

If the problem continues contact- Navie Electrics.

Open the battery box under the caravan. You will see battery fuses, check each fuse, and replace if required.

If they problem has not been resolved contact Navie Electrics.

Turn off the pump switch immediately in the overhead cupboard and contact the Plenty River Plumbing.