Our caravans are designed in house and manufactured right here in Melbourne from premium materials, to the highest industry standards.

Both the interior and exterior are yours to customise. We aim to give you all the freedom and support you need to customise our designs to create the caravan that ticks all the boxes for you and your family.  View our range of available upgrade packages and talk to us about your individual needs.

Delivery of your caravan can take 6-10 weeks depending on current orders. We also offer a wide range of display models and current stock at most times, so please don’t hesitate to contact us about what is available or to discuss delivery times when you are ready to purchase your new caravan.

Yes, we can.  Please contact us to discuss your individual requirements

We can help direct you to some of our preferred suppliers to arrange road side assist.

We offer a wide range of family caravans to suit most SUV’s and 4WD vehicles. Specifications on all of our vans can be found throughout our website.  Please feel free to contact us about your individual requirements or refer to your vehicle’s product manual.

3-year structual warranty on all new caravans purchased from the Melbourne dealership. Appliance can vary from 3 Year for major appliance brands to one year. you can contact the supplier directly for warranty on appliances.

Refer to your warranty process handout located at the start of the booklet that relating to your current situation and location in your caravan handbook issued on the day of collection.

No, you do not.

Your date of purchase or registration date is proof of the date all warranties start.

We offer a 3-year structual on construction of your caravans, and 12 months on plumbing and electrical works, appliance vary between 1 year and 3 years .

All supplier’s appliance and material suppliers have different warranty durations, here is a guide to the term length of the items in your caravan.

• Dometic Products – 3 years
• Thetford Product – 3 years
• NCE Product – 1 year
• Ranger Products – 1 year
• Finch Australia Products -1 year
• Swift Australia Products -1 year

Your caravan is covered by the manufacturer for all structural claims for 36 months, (appliances vary) you can email us directly for assistance on your claim.

As the industry requires certified contractors, these contractors provide a 12-month warranty for any works related to faults due to workmanship.

Chassis supplies have a 3 year structual warranty on the chassis for any defects that may arise, consumable products such as brakes and bearings are 12 months .

Your new caravan will needs to be serviced in the first 1000km at any service agent. Thereafter every 12 months or 10,000 km is then required, and you must ensure that you are checking tyre pressure and wheel nuts prior to every trip.

Average cost from a service agent is between $340.00-440.00 depending on the agent. In the AWN handbook you will find a service guide for a caravan.

For the first 12 months

• Refer to you handout booklet for further information

No, a 3-way fridge will only operate off gas when free camping, and 240v when in a caravan park. The battery symbol on the fridge is the hard wire from the car to run the fridge when driving.

In the overhead cupboard with the electrics, you will need to switch off the 240v hot water switch and switch on the gas hot water switch. Once the red light goes out the unit has ignition and will take 15 – 20min to heat up.

   Ensure you have the gas bottles on, and water supply to the caravan.

There is a small brass button on the side of the Cooktop. Push it up and down a few times as this can sometimes stick, which prevents gas coming through. You will also need to check that you have sufficient gas in the bottles.

If the caravan has been storage for a long period of time ensure you have sufficient gas in your bottles, run the Cooktop to pull the gas towards the fridge. If after several attempts and the fridge will not fire contact the supplier for further advise on problem shooting. (depending on your fridge-Thetford Australia or Dometic Australia).

Go to the outside of the caravan and check the circuit breaker if in the off-position switch back on, also check your extension lead is in good working order and the plug which it is plugged into is not drawing too much power off the circuit.

If the problem continues contact- the electrician in your booklet

Open the battery box under the caravan. You will see battery fuses, check each fuse, and replace if required.

If they problem has not been resolved contact Navie Electrics.

Turn off the pump switch immediately in the overhead cupboard and contact the the plumber noted in your booklet.